Case Study - Pension Fund - Client Need
- a way to teach managers why it was essential to bill customers for all services performed
- for managers to understand that value for money spent was received in all capital expenditures
- that purchases met a need and not just a want
- the requirement to provide a return to the new owners as the owners were required to pay pension proceeds out of that return
- a solution that was useful, relevant and engaging to these former hourly workers
- did not want traditional classroom training as the target employees were used to being active and busy
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